This is an automated email sent from Dell Chat. The following information
is a log of your session. Please save the log for your records.
Your session ID for this incident is 7085664.
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Time
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Details
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| 10/26/2006 10:52:11AM | Session Started with Agent (RTS Jacqueline G) |
| 10/26/2006 10:52:17AM | Agent (RTS Jacqueline G): "Thank you for patiently waiting, you have contacted Dell Hardware Warranty Chat Support. Would you please verify the person or company name that owns the system, your phone number and e-mail address so I can better assist you?" |
| 10/26/2006 10:52:41AM | Ben C: "Ben C, xxx xxx xxx, xxxxxx@xxxxxxxx" |
| 10/26/2006 10:53:00AM | Agent (RTS Jacqueline G): "Is this a new or existing case?" |
| 10/26/2006 10:54:07AM | Ben C: "I have no idea what that means. I emailed tech support (KMM38453237I57L0KM), they said i had to call. but i can't call, so i was hoping to get details via online chat." |
| 10/26/2006 10:54:31AM | Agent (RTS Jacqueline G): "Ben the warranty expired on 04-03-2004." |
| 10/26/2006 10:54:35AM | Agent (RTS Jacqueline G): "What seems to be the issue?" |
| 10/26/2006 10:55:29AM | Ben C: "I bought a 19" widescreen LCD, and I can't get any widescreen resolutions to show up in the display options." |
| 10/26/2006 10:55:49AM | Ben C: "so the output from the laptop to the widescreen is distorted." |
| 10/26/2006 10:56:04AM | Ben C: "My video is 32MB mobility radeon 7500." |
| 10/26/2006 10:56:33AM | Agent (RTS Jacqueline G): "Ben I am sorry you are having this problem with your system, but I will gladly help you with this." |
| 10/26/2006 10:56:52AM | Agent (RTS Jacqueline G): "Have you tried updating the video driver to see if that helps?" |
| 10/26/2006 10:57:51AM | Ben C: "I searched the DELL support website, and downloaded teh newest version I could find (released in 2004). But I'm not sure it's the newest; could you possibly point me to a newer one?" |
| 10/26/2006 10:58:15AM | Ben C: "I searched teh net using google and then the dell website, but maybe my keywords weren't appropriate somehow? ..." |
| 10/26/2006 10:58:31AM | Agent (RTS Jacqueline G): "Yes give me 2-4 minutes to see if there is a newer driver if not there should be a newer one on ati's website." |
| 10/26/2006 10:58:59AM | Ben C: "Sounds great, thanks." |
| 10/26/2006 11:02:52AM | Agent (RTS Jacqueline G): "Thanks for holding Ben." |
| 10/26/2006 11:03:07AM | Agent (RTS Jacqueline G): "I have a driver from ATI that came out on 05-24-2006." |
| 10/26/2006 11:03:25AM | Agent (RTS Jacqueline G): "would you like for me to send you a link for the driver." |
| 10/26/2006 11:03:36AM | Ben C: "that would be awesome" |
| 10/26/2006 11:04:02AM | Agent (RTS Jacqueline G): "Ok do you have a dialup or dsl?" |
| 10/26/2006 11:05:10AM | Ben C: "cable internet" |
| 10/26/2006 11:05:22AM | Agent (RTS Jacqueline G): "Here is the link." |
| 10/26/2006 11:06:06AM | Agent (RTS Jacqueline G): "On the link you have to download all 3 things on the high speed cable dsl." |
| 10/26/2006 11:06:08AM | Agent (RTS Jacqueline G) sends page: "http://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&questionID=22264" |
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If you require further assistance, please visit us at
support.dell.com
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